Very much like having a Property Leader as the point person of contact. A common person communicating between the customer and owner is the only way to go.
[Our Property Leader] displays a keen knowledge of the market which is very important to us since we don’t live in the area.
The staff from the office to maintenance are always kind and courteous.
Dawn, my wife, says of the stair rail and steps, “That looks nice!” Thank you for the work detail and billing information, too. The price is lower than expected so that is great! Appreciate the work Compass is doing for us.
[I am] Much happier with you guys than the last management company, keep up the good work!
I am very impressed with Compass Property Management from the dealings I personally have had. The people I speak with on the phone are always very friendly and courteous. If I ever have to leave a message, I always get a return call within a reasonable amount of time. The workmanship of the workers is always top notch. It is rare in today’s business world to find such a combination. Keep up the great work!
I appreciate having an online payment option for rent and maintenance issues. I cannot make it to the office during office hours as I work during that time, so it allows me to do what I need to do at my convenience.
[My Property Leader] is always proactive with problems and is able to move forward based on the relationship he has with me. In other words, he knows what I want and follows through with that.
Thanks for all the great work you guys have done while I have lived here. Your maintenance work is one of the biggest reasons I am on my third year here.
From the first contact, Compass exceeded our expectations. We found Compass Property Management to be highly professional and customer-oriented, whether you were a lessor, or like us, a lessee. We could tell that Gina especially, was treating both sides of the contract with respect, and high consideration. Having managed residential and commercial properties myself over nearly three decades, it’s not an easy balancing act. And when it’s done well, it’s easily recognizable from poorly managed firms. In our case, Compass Property Management was an excellent organization to deal with, and we would not hesitate to recommend them.